Cycle Lane Terms and Conditions

Making your Payment

We accept all Credit/Debit cards excluding American Express. Card orders will only be dispatched to the cardholders address, for an alternative address please contact us to arrange another form of payment. We can also accept cheques, but we can only despatch the goods once the cheque has arrived and has been cleared. We also offer 0% finance instore only from Black Horse Finance

How to Contact Us

A full set of contact details is included on our contact page including a simple form for you to use to email us.

Shipping and Handling

We aim to be fair with all Package and Postage charges. Bike orders over £90 are free for other items add item to you checkout and it will tell you the postal cost. The above charges are for UK mainland only (this means mainland Scotland,England, Wales ). We aim to despatch your goods the same day as payment if in stock. Deliveries are between Monday to Friday and hours of 9am-5pm. We regret we cannot guarantee a delivery time nor next day delivery. Upon delivery you will be required to check for any damage, and sign for only if goods are undamaged. If goods are returned to us as unable to deliver we will add a second postage charge to release and a charge for being returned to Cyclelane. We will contact you if this is the case. We have the right to take 28 days to deliver your goods. All items are checked before dispatch and boxed to a high standard to help prevent transit damage. All cycles conform to BS6102/1 and are PDI checked within our onsite workshop. Your cycle will come with its own manufacturers handbook. If you need any further help please not hesitate to contact us by phone or email. We will be happy to help.

Your Security and Credit Card Security

We value your security and as such have done our utmost to ensure that none of your personal information is at risk while you are visiting our site

Prices

All prices quoted include 15% VAT and are in sterling pounds. Offers are subject to availability. We shall contact if we have run out stock of an offer item to arrange a suitable alternative. We reserve the right to make price changes to products without notice. Also specification is subject to change by our manufacturers. We are human and, as a result, sometimes may make mistakes in the displayed pricing. No price advertised on this website constitutes a contractually obligated offer to sell to you at the displayed price. We reserve the right to alter the price even after you have made an offer to buy at the displayed price, however you are not contractually obliged to continue with the purchase at the revised price. Where a price is displayed incorrectly due to an error on our part we will contact you to inform you of that error and to offer you the opportunity to continue with the purchase at the revised amount or cancel your offer to buy

Your privacy

For specific information regarding our privacy policy, please refer to the Privacy Policy page

Back Orders

At times we will temporarily run out of stock of certain bikes or accessories. This means your order will go directly onto our back order system. We shall contact you to advise of time scale of new delivery. We will only charge you 25% of the order and will refund you should we not achieve. The balance is payable upon shipping. If we do not have your good within the agreed time scale you have to right to cancel and we will refund you your deposit. If you cancel within the agreed time scale you will lose you deposit. You may contact us by phone or email. If we cannot source an item due to being discontinued we will contact you. We aim to please and will advise of an alternative product

If you wish to complain.

In the unlikely event that you have a problem with any aspect of our service please tell us so we can resolve any problems. You can contact us by coming to one of our shops or through the CONTACT below. Cheers

Returns/Cancellations

If you wish to exercise your right to change your mind, please contact us in the first instance to inform us of your decision. You the customer remain wholly responsible for the goods until they are received by us. The cost of returning goods to us is entirely your responsibility. You are advised to use a signed for, insured delivery service to return goods to us. Goods lost or damaged in transit whilst being returned are still your responsibility and deductions may be made from any refund you are entitled to to cover the loss of or damage to goods. Goods must be returned within 7 working days of receiving them commencing the working day after receipt. Goods must be returned unused, in their original condition, original packaging and with any labels still attached. Goods must be returned boxed. We regret we cannot refund custom builds on bikes or wheels. Returns address: Cyclelane,193 Clarkston road, Cathcart, Glasgow, G44 3BS

Warranty

All our goods are covered by a manufacturers warranty. Should you be unlucky enough have a problem we ask the following: 1) Contact us to explain the problem and gain a returns number. Call: 0141 6372439 2) It is your responsibility to return the goods to us. Unfortunately postage costs cannot be recovered. We will cover costs of posting on the replacement part. 3) Goods should be returned with original receipt or proof of purchase. 4) We can only act on a warranty claim once we have received the item, upon which we will turn around as quick as possible. We aim to keep you cycling. 5) Goods should be returned clean, dirt free. 6) Please remember to enclosed your contact details and details of your original purchase ie a copy of your original sales invoice/receipt or proof of purchase. 7) Returns address: Warranty Department, Cyclelane, 193 Clarkston road, Cathcart, Glasgow, G44 3BS. Mon-Fri PLEASE NOTE: We ask you to be honest with us and we will not act on defects caused by general wear and tear, lack of maintenance, abuse or crash damaged.

Your Rights

Cyclelane is based within the UK and we act on UK consumer law. Means we are a hassle free company and aim to please. By ordering from us you agree to our terms and conditions. Our terms and conditions do not affect your statutory rights.

And Finally....

Bikes delivered in Glasgow, East Kilbride and surrounding areas (most G,ML,EH,PA post codes) will be FULLY ASSEMBLED when delivered. All other bikes will be serviced repacked then sent out in their box to ensure on damage.